Delivery methods and times
Kids around ships to United Kingdom, mainland France, Corsica, Belgium, Italy, Spain, Portugal, Germany, the Netherlands and the USA. You will receive your delivery at home or office within 3 to 4 working days of confirming your order.
Kids around provides free shipping on orders from £120.
From 3 January 2023, Kids around will increase the delivery charges for your orders. This increase can be explained by the inflation that affects our carriers.For orders under £120, a shipping fee of £8.90 for home deliveries will be charged.
Processing your order
Once you have confirmed payment, your order will be sent to our logistics department, which will then carefully prepare your order for safe shipping.
If you choose the "Gift Wrap" option, your items will be wrapped in crepe paper and shipped in an elegant box decorated in the Kids around colours, along with your message printed on an attractive card.
Your order will be delivered one day after confirmation to DHL, and you will immediately receive a shipping confirmation email. This email will indicate the products being shipped, as well as your package's tracking number so that you can track your delivery at https://www.fedex.com/fr-gp/tracking.html.
Preparation of your GIVENCHY orders:
Your GIVENCHY orders will be prepared with special care.
The products are removed from their blister packs and wrapped in white tissue paper.
Our order pickers then place the products in a box with the brand name on it, and then in a high-density cardboard box to ensure a safe journey.
Returns
You have a period of 14 working days following the date of receipt of your order to request the return of an item for a refund.
During the holiday season, returns are extended until January 31, 2025, for orders placed between December 3 and December 26, 2024.
The article must be in perfect condition, in its original packaging and accompanied by any accessories (bag, extra gift, box, etc.).
Nothing could be simpler than requesting a return!
- Sign in to your account
- In the "My Account/My Returns" section, select the order and then the items you wish to return and click "Request return"
- Our customer service will send you a pre-paid return label by email within 48 hours
- Pack the products to be returned, put the returns form into the parcel and then paste the return label on the parcel
- Leave your parcel at the post office
All returns must be shipped to Kids Around Outlet Ashford: Kimberley Way, Ashford TN24 0SD.
Returns must be sent by post. Returns brought directly to the store will not be accepted.
You will be refunded the product price within 15 days of receipt of the returned product. Please note that delivery costs will not be refunded and that processing times may be longer for any returns that do not follow the indicated procedure.
We are currently unable to offer item exchanges. As a result, we advise that you return any products that do not meet your requirements and place another order for your preferred product.
Products purchased in-store may not be returned via our e-shop, and products purchased in our e-shop may not be returned at a store.
