DELIVERY METHODS AND TIMES

Kids around ships to United Kingdom, mainland France, Corsica, Belgium, Italy, Spain, Portugal, Germany, the Netherlands and the USA. You will receive your delivery at home or office within 2-4 working days of confirming your order.

Kids around provides free shipping on orders from £120.

For orders under £120, a shipping fee of £8.90 for home deliveries will be charged.

PROCESSING YOUR ORDER

Once you have confirmed payment, your order will be sent to our logistics department, which will then carefully prepare your order for safe shipping.

Your order will be delivered one day after confirmation to DHL, and you will immediately receive a shipping confirmation email. This email will indicate the products being shipped, as well as your package's tracking number so that you can track your delivery at https://www.dhl.com/gb-en/home/tracking.html.

RETURNS

You have a period of 14 working days following the date of receipt of your order to request the return of an item for a refund. 

The article must be in perfect condition, in its original packaging and accompanied by any accessories (bag, extra gift, box, etc.).

Nothing could be simpler than requesting a return!

1. Sign in to your account
2. In the "My Account/My Returns" section, select the order and then the items you wish to return and click "Request return" 
3. Our customer service will send you a pre-paid return label by email within 48 hours
4. Pack the products to be returned, put the returns form into the parcel and then paste the return label on the parcel
5. Leave your parcel at the post office

Returns must be sent by post. Returns brought directly to the store will not be accepted.

You will be refunded the product price within 30 days of receipt of the returned product. Please note that delivery costs will not be refunded and that processing times may be longer for any returns that do not follow the indicated procedure.

We are currently unable to offer item exchanges. As a result, we advise that you return any products that do not meet your requirements and place another order for your preferred product.

Guest account return

1️⃣ Receipt of the return request

The customer visits https://uk.kidsaround.com/order-followup and enters their email and order number.

They then receive an automatic email with a “Make my return” button. By clicking it, they access a form to submit their return request.

2️⃣ Generation of the return label

Once the form is completed, the return label is generated and can be downloaded directly. It is also sent by email.

The customer must also download the returns slip (or returns note) to place inside the parcel.

Returns are carried out in-store and therefore handled manually. Customer service will provide the relevant procedure for the shop.

3️⃣ Receipt and processing of the return

When the parcel is received (or when the shop confirms the return), check:

The condition of the items (new, unworn, with tags).

That they match the order.

Products purchased in-store may not be returned via our e-shop, and products purchased in our e-shop may not be returned at a store.